Dispatch Times

In most cases this is within 1-2 business days although this can stretch to 3-4 business days after a weekend or during a promotional period. We appreciate your patience during these unprecedented times.

 

Authority To Leave

Australia Post have advised the following during this period; "To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf. The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met." 

 

How much does shipping cost?

Shipping is free for all orders over $150. Shipping is automatically calculated at checkout for all orders under $150 and based on your location (rates delivered via Australia Post).

 

Do you ship internationally?

Not at this time. We currently ship to Australian addresses only.

 

How long does shipping take?

All parcels are shipped from Doctor Proctor’s Melbourne warehouse facility using Australia Post. Once an online order has been placed, it will be dispatched within 1-2 business days (This excludes our products bought on other platforms such as 'Buy Aussie Now' where dispatch times vary as the product is 'made to order' (MTO) and then shipped anywhere between 7 - 10 working days).

You will receive an email with your tracking information once your order has been shipped. You may track your order via Auspost.com.au once your order has been dispatched from our warehouse. Approximate times are as follows:

Metropolitan (Melbourne, Sydney, Brisbane, Adelaide): 2 to 3 business days

Regional NSW, VIC, QLD, ACT, SA, WA, NT: 4 to 6 business days

Remote QLD, SA, WA, NT, TAS: 7 to 10 business days

Please note: Shipping times are a guideline only and are subject to change. You may experience slightly longer delivery times during peak periods (Christmas, Mother's Day, etc), promotional campaigns, due to wild weather, or due to other delivery issues that are unforeseen or unavoidable events beyond Doctor Proctor's control.

Express Shipping

We use Australia Post Express satchels to ship express shipping orders. There is a flat rate of $12 for this service. 

 

Special Instructions/Authority to Leave 

If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that even if special delivery instructions are provided, Doctor Proctor’s does not take responsibility for lost or stolen items. If you have tracked your item online and have a ‘delivered’ status but have not received your item, you’ll need to contact Australia Post online or on 13 76 78.

 

Please Note

If you have tracked your item online and have a ‘delivered’ status but have not received your item, you’ll need to contact Australia Post online or on 13 76 78 directly. Doctor Proctor’s do not make enquiries with Australia Post with items with a ‘delivered’ status.

 

Click and Collect

There are no collections from our facility.

 

Weekends and Public Holidays

Please note that Doctor Proctor’s does not dispatch orders on weekend’s or Victorian public holidays.